Shipping policy

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we may not be able to fulfil all items in your order immediately. In this instance, we will hold your entire order and reserve the in-stock items until the remaining item is back in stock, so that everything ships together. We will contact you to let you know, and if you would prefer not to wait, we will process a refund for the unavailable item or cancel the order at your request.

2. Shipping Costs

Shipping costs are calculated based on the delivery address and the total order volume (package weight and size). These costs will be displayed during the Check Out process.

3. Delivery Terms

3.1 Delivery Options

We deliver to home and business addresses, as well as to Omniva pakomāts and Venipak pakomāts parcel lockers. You can select your preferred delivery method during checkout.

3.2 Delivery Time

Delivery to the Baltic countries (Estonia, Latvia, and Lithuania) takes 2-4 business days.
Other countries can take 2-5 business days.

3.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates Monday to Thursday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays are kept to a minimum.

3.4 Change Of Delivery Address

For a change of delivery address request, we can change the address at any time before the order has been dispatched. Please reply to the order confirmation email to arrange the delivery address change (care@formyplants.com).

3.5 P.O. Box Shipping

For My Plants will not ship to P.O. boxes, as we are unable to offer courier services to these locations.

3.6 Items Out Of Stock

If an item is out of stock, we will wait for the item to become available before dispatching your order. The existing items in your order will be reserved while we await this item. If you would prefer not to wait, please contact us and we will process a refund for the unavailable item or cancel the order.

3.7 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us (care@formyplants.com) so that we can investigate.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.

Customer service email: care@formyplants.com

6. Duties & Taxes

6.1 VAT Tax

VAT has already been applied to the price of the goods as displayed on the website.

6.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and For My Plants encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival in your destination country, the goods will be returned to For My Plants at the customer's expense, and the customer will receive a refund for the value of the goods paid, minus the cost of return shipping. The cost of the initial shipping will not be refunded.

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund Policy.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process For Parcel Damaged In Transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process For Parcel Lost In Transit

We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.

9. Customer Service

For all customer service inquiries, please submit an inquiry at care@formyplants.com or fill in the Contact form.