Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated based on the delivery address and the total order volume (package weight and size). These costs will be displayed during Check Out process.
3.1 Return Due To Change Of Mind
We do not accept returns or exchanges unless the item you purchased is defective.
3.2 Warranty Returns
For My Plants will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
We take and store samples from all potting mix batches that we produce to make sure we can check the quality and compare it with the returned products. Our laboratory can quickly compare the samples and assess any deficiencies if any accrue. Our potting mix has passed the Phytosanitary certification to ensure it is free from quarantine pests and other injurious pests.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
We only replace items if they are defective or damaged.
3.5 Return or Exchange shipping
Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim.
To return your product, you should mail your product to Nordspring, Andreja Upīša iela 7, VALMIERA LV-4201, Latvia.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
3.7 Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
3.8 Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
4. Delivery Terms
4.1 Delivery time
Delivery to Baltics counties (Estonia, Latvia, and Lithuania) takes 2-4 business
Other countries can take 2-5 business
4.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates on Monday - Thursday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For a change of delivery address requests, we can change the address at any time before the order has been dispatched. Please reply to the order confirmation e-mail to arrange the delivery address change. (email@example.com)
4.4 P.O. Box Shipping
For My Plants will not ship to P.O. box as we are unable to offer couriers services to these locations.
4.5 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us (firstname.lastname@example.org) so that we can investigate.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Customer service e-mail: email@example.com
7. Duties & Taxes
7.1 VAT Tax
VAT tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and For My Plants encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to For My Plants at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund policy (nr 3.).
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please submit an inquiry at firstname.lastname@example.org or fill the Contact form.